Contact Us

A Direct Line to Mlianetvโ„ข

Contact and Customer Care

A useful answer should be clear, personal, and connected to the customerโ€™s actual order. Our support team is available to assist with product questions, order updates, delivery concerns, returns, and general store information.

Email Support

For most questions, contact:

service@mlianetv.com

To help us locate an order quickly, include the following when available:

  • The customer name used at checkout
  • The order number
  • The email address associated with the purchase
  • A brief explanation of the request
  • Clear photographs if an item arrived damaged, incomplete, or incorrect

Please do not email complete payment-card numbers, account passwords, or other unnecessary sensitive information.

Telephone

(904) 301-3111

Telephone availability may vary by business day and local operating schedule. When immediate assistance is unavailable, email is the most reliable way to create a written record of the request.

Mailing and Business Address

Mlianetvโ„ข
Operated by Rifle Paper Co. Inc.
3950 3rd St N
Jacksonville Beach, FL 32250
United States

This business address should not be used as an automatic return destination. Customers must contact us before returning merchandise so that we can provide the correct instructions and confirm whether the return is eligible.

Packages sent without authorization may be delayed, refused, or sent to a location that is unable to process the return.

Order Changes

Contact us promptly when an order contains an incorrect address, quantity, color, or product selection.

We will make a reasonable effort to update an order that has not entered fulfillment. Once packing or carrier processing has begun, changes and cancellations may no longer be possible.

Submitting a request does not guarantee that an order can be changed before shipment.

Product Questions

Customers are encouraged to contact us before purchasing when they need clarification about:

  • Product dimensions or capacity
  • Materials and construction
  • Set contents
  • Color variations
  • Intended use
  • Compatibility with a particular workspace or stationery routine

We aim to provide practical information rather than pressure customers into making a purchase that may not suit their needs.

Support Response

Messages are reviewed during normal business operations. Response times may be longer during weekends, public holidays, product launches, or periods of unusually high order volume.

Please send one complete message whenever possible. Multiple messages about the same issue may make it harder to keep the request in a single support record.