Shipping & Delivery

This policy explains how Mlianetvβ„’ orders are prepared, shipped, and handled when delivery does not proceed as expected.

Order Preparation

Most in-stock orders are prepared within 1–3 business days after payment has been successfully authorized.

Business days generally exclude weekends and recognized public holidays. Orders containing several products may require additional preparation time, particularly when items are stored in different fulfillment locations.

Processing time and carrier transit time are separate. Delivery estimates begin after the carrier accepts the package.

Delivery Estimates

For addresses within the United States, standard delivery commonly takes approximately 5–12 business days after dispatch.

Delivery availability and any destination-specific estimate will be displayed during checkout when supported. Certain remote areas, military addresses, islands, or carrier-restricted locations may require additional time.

Delivery dates are estimates rather than guaranteed appointments unless a specific guaranteed service is clearly identified at checkout.

Shipping Charges

Shipping charges, when applicable, are calculated or displayed before the customer completes payment.

The amount may depend on:

  • Delivery destination
  • Package weight or dimensions
  • Product quantity
  • Available carrier service
  • Promotional shipping terms, when offered

Any free-shipping offer applies only under the conditions displayed with that offer.

Tracking Information

When tracking is available, a shipping confirmation will be sent to the email address provided at checkout.

Tracking information may take time to become active after the label is created. A label notification does not always mean that the carrier has completed its first physical scan.

Customers are responsible for entering a complete and deliverable email address and checking spam or promotional folders for order messages.

Separate Packages

An order may arrive in more than one package. This can occur when products are prepared at different locations or when separating items reduces the risk of damage.

Separate packages may receive different tracking numbers and may arrive on different days. An order is not necessarily incomplete simply because one parcel arrives before another.

Address Accuracy

Customers should review the complete shipping address before submitting an order.

Mlianetvβ„’ is not responsible for delays or failed delivery caused by incorrect, incomplete, outdated, or undeliverable address information supplied at checkout.

When a package is returned to us because of an address problem, we will contact the customer to discuss available options. Additional shipping charges may apply if reshipment is requested.

Carrier Delays

Weather, transportation disruptions, seasonal volume, local emergencies, security inspections, and other events outside our direct control may affect delivery.

When we become aware that an order cannot be shipped within the stated timeframe, we may contact the customer with a revised estimate and provide the option to accept the delay or cancel the affected unshipped item for a refund.

Packages Marked Delivered

If tracking shows β€œdelivered” but the package cannot be located, customers should:

  1. Check entrances, mailrooms, parcel lockers, reception areas, and safe-drop locations.
  2. Ask household members, neighbors, building staff, or reception personnel.
  3. Allow a short period for a premature carrier scan to update.
  4. Contact the carrier using the tracking number.
  5. Email service@mlianetv.com if the package remains missing.

We will review the available shipment information and assist with the appropriate next step. A replacement or refund is not automatic when carrier tracking shows completed delivery and may depend on the circumstances and carrier investigation.

Damaged Parcels

If a package or product arrives damaged, contact us within 7 days of delivery. Include the order number and clear photographs of the product, internal packaging, shipping label, and exterior parcel.

Do not discard the packaging until the claim has been reviewed.

Shipping Questions

Email: service@mlianetv.com
Telephone: (904) 301-3111