Returns & Refunds
We want customers to understand the condition of a product, what is included, and how it can be returned before making a decision.
Return Window
Eligible products may be returned within 30 days after confirmed delivery.
To qualify for a standard return, the product must generally be:
- Unused and in resalable condition
- Free from writing, marks, stains, odors, or customer damage
- Returned with its original components and packaging
- Accompanied by valid order information
- Sent according to the return instructions provided by our support team
Trying a zipper, opening a notebook to inspect its layout, or examining a product carefully does not automatically make it ineligible. However, stationery that has been written in, altered, heavily handled, or materially used cannot normally be resold and may not qualify.
Start the Return Before Sending It
Contact service@mlianetv.com before mailing a return.
Include:
- Order number
- Product being returned
- Reason for the return
- Photographs when the item is damaged, incorrect, or materially different from the order
After reviewing the request, we will provide the appropriate return location and instructions.
Do not send returns automatically to the public business address. Unauthorized shipments may not reach the facility responsible for processing customer returns.
Change-of-Mind Returns
When the correct product was delivered in acceptable condition but the customer no longer wants it, the customer is generally responsible for return postage.
Original shipping charges are not ordinarily refundable for a change-of-mind return unless required by applicable law or expressly stated otherwise.
We recommend using a trackable return method. Mlianetvβ’ cannot confirm receipt of a return that does not reach the designated return location.
Damaged, Defective, or Incorrect Products
Contact us within 7 days after delivery if an order arrives damaged, defective, incomplete, or different from the item ordered.
After reviewing the information, we may offer an appropriate resolution such as:
- Replacement of the affected product
- Replacement of a missing component
- Partial refund when the customer agrees to keep the item
- Full refund of the affected product
- Return instructions at our expense when the item must be sent back
We may request photographs or other reasonable information before approving the resolution.
Items That Cannot Normally Be Returned
Returns may be refused for:
- Products used, written in, modified, or damaged after delivery
- Personalized or specially produced items
- Clearance or final-sale items clearly identified as non-returnable
- Gift cards
- Products returned without required components
- Items sent outside the return period
- Unauthorized returns sent to an unapproved location
A defective final-sale item remains eligible for review.
Refund Review
Once a return is received, it will be inspected. We will then notify the customer whether the refund has been approved or whether additional information is required.
Approved refunds are issued to the original payment method. Internal processing usually takes 3β7 business days, although the bank or payment provider may require additional time to display the credit.
We cannot redirect an approved refund to a different card, account, or person.
Order Cancellations
Cancellation requests should be submitted as soon as possible.
An order that has not entered fulfillment may be canceled. Once packing or shipping has begun, the order may need to be delivered and handled under the standard return process.
Exchanges
Because inventory may change, we do not guarantee direct exchanges.
When an exchange cannot be completed, the original eligible product may be returned for a refund and the customer may place a separate order for the preferred item.
Refund Assistance
Email: service@mlianetv.com
Telephone: (904) 301-3111